Refund policy
ALVORA Return & Refund Policy
At Alvora, we take pride in providing premium oral care products and reliable customer service. Please read our policy carefully before placing your order.
Order Modifications
If you need to make changes to your order, such as updating your shipping address or correcting order details, please contact us as soon as possible after placing your order.
We are happy to assist before your order has been shipped.
Please note: Once an order has been shipped, we are unable to modify or cancel it.
Incorrectly Placed Orders
We do not offer refunds or returns for orders placed incorrectly by the customer. Please double-check your order details, shipping address, and quantity before completing checkout.
Change of Mind
Due to the hygienic nature of oral care products, we are unable to accept returns or issue refunds for change of mind.
All sales are final once the order has been placed.
Hygiene & Product Safety
For safety and hygiene reasons, Alvora Wheat + Silk Floss Picks cannot be returned once the packaging has been opened, used, damaged, or tampered with.
This helps ensure every customer receives a clean, sealed, and unused product.
Shipping Delays
We understand delays can be frustrating. However, as we rely on third-party and international shipping carriers, occasional delays may occur that are outside of our control.
Refunds cannot be issued for shipping delays unless your order has not arrived within 30 days of being placed.
We appreciate your patience while your order makes its way to you.
Damaged or Defective Items
If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
Your order number
A clear description of the issue
Photos of the product and packaging
Once reviewed, we will work quickly to resolve the issue.
90-Day Money Back Guarantee
We offer a 90-day money back guarantee on eligible Alvora products.
To qualify, the product must be:
Unopened
Unused
Sealed in its original packaging
Returned in its original condition
Once we receive and inspect the returned item, your refund will be processed back to your original payment method.
Please note: Products that have been opened, used, damaged by the customer, or returned without original packaging do not qualify for the guarantee due to hygiene and safety reasons.
Contact Us
For any questions about your order or this policy, please contact our support team at:
Thank you for shopping with Alvora.